CARING FOR YOUR JEWELLERY

All of our pieces are lovingly handmade from walnut wood and acrylic.

Walnut and acrylic are strong and durable materials, nevertheless should be treated as a ceramic as it can break if dropped or knocked against a hard surface

Arco Studio pieces are made from sterling silver and 18ct rose/yellow gold plated sterling silver.

To care for your pieces: 

Clean carefully with a soft cloth.

 

Avoid dropping onto hard surfaces as the impact can weaken or break the walnut.

 

Avoid wearing the piece whilst showering, bathing or swimming.

Avoid wearing the piece whilst exercising.

 

Always remove your piece when applying perfume and cosmetics.

 

When removed please make sure you protect your piece by keeping it in a box. 

CUSTOMER CARE

At Chalk we want you to love and be happy with your purchase. However if your order is not to your satisfaction we shall be happy to offer you a refund or exchange. Please return your item(s) to us within 14 days of receipt for a refund or exchange minus postage fees. Please remember to include your name, address, telephone number and order number to ensure that your refund is dealt with as quickly as possible.

Please Note:

  • In compliance with current health and hygiene regulations, we are unable to offer refunds or exchanges on earrings

  • Items must be returned unworn and in good and saleable condition.

  • We recommend all returns are sent using an insured and recorded delivery service.

  • Chalk does not accept liability for any returned goods lost or damaged in the post.

  • Refunds will only be made to the Paypal / account used to purchase the goods with.

  • Paypal / card refunds may take up to 10 working days for your bank to complete.

  • Customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.

Please return items to the following address:

Flat 16, 6 Exmoor Street, London, W10 - 6BF, UK