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PLEASE NOTE

There may be delays in receiving your order due to the recent Royal Mail strike action.

We strongly urge you order in advance of the shipping dates to avoid potential delays

CHRISTMAS ORDER DATES

ALL YOUR OUR PIECES ARE LOVINGLY HANDMADE, TO ENSURE THAT YOU HAVE YOUR GIFTS UNDER THE TREE IN TIME PLEASE MAKE SURE YOU ORDER BY THE DATES LISTED BELOW

UK

Monday 12th December - Signed For

Tuesday 20th December - Special Delivery

Pick up your order from our studio for free - 22nd December 5pm

INTERNATIONAL

 

Australia and New Zealand

Thursday 1st December

Africa, Asia (except China, People's Republic), Central and South America, Far and Middle East

Tuesday 5th December

 

Greece, Eastern Europe (except Czech Republic, Poland and Slovakia) and Turkey

Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA

Austria, Denmark, Germany, Iceland, Ireland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland

Belgium, France, Luxembourg

11am Thursday 8th December

ORDERS PLACED AFTER THESE DATES WILL BE FULFILLED IN JAN 2023

SHIPPING RATES

UK

£3.50    |     Tracked and Signed  |   3-7 working days

£6.50    |     Special Delivery        |   Next day delivery

£15.00  |     Mirror Delivery         |   Pre Order Basis

We use Hived eco service for our London deliveries

EUROPE

£10.00    |     Tracked and Signed  |   7 - 10 working days

£18.00  |     Mirror Delivery         |    Pre Order Basis

rest of the world

£12.00   |     Tracked and Signed  |   7 - 14 working days

£20.00   |     Mirror Delivery          |   Pre Order Basis

PLEASE NOTE

Shipping times are estimates following the dispatch date and are based on working/business working days 

( i.e. not weekends and Bank Holidays) . If you require your order processed urgently please contact us at: info@thechalkhouse.com and we shall do our best to help.

Fulfilment of orders is dependent on stock availability at the time. If there is likely to be a delay we will inform you by email within 24 hours of your order being placed. We aim to dispatch all customer orders within 24 hours, with the exception of sale periods and other busy times where order dispatch may take up to 48 hours.

All parcels will need to be ‘signed for’ on delivery so please ensure there will be someone present at the delivery address to receive the goods and provide a signature.


All non UK orders are exclusive of VAT, which is automatically deducted at checkout.  Any import duties, sales taxes or other import costs incurred at the point of entry into the destination country are the responsibility of the customer.

• Please note we cannot deliver to PO Box addresses

Please ensure that you use the correct address for delivery – you may be charged for re-delivery of your order if you have provided an incorrect delivery address.

We will make every effort to deliver your order within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays or higher than anticipated demand. Chalk shall not be liable for any delay or failure by us to deliver your order within the estimated timescales.

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