SHIPPING
Our studio is open Tuesday to Thursday - your orders will be shipped within this timeframe.
Please contact us if you require immediate delivery and we will do our best to accommodate your request.
It typically takes us 3-10 working days to make your piece and fulfil your order.
CHRISTMAS SHIPPING
With Christmas fast approaching we want to ensure you get your gifts under the tree in time.
Please see below our last shipping dates.
EU
Wednesday 4th December
USA/ Rest of the World
Tuesday 10th December
UK
Standard Delivery - Wed 18th December
Special Delivery - Friday 20th December
Collection - Friday 20th December
Our studio will be closed from 23rd Dec - 6th January
We will respond to emails upon our return
SHIPPING RATES
UK
Royal Mail:
£4.50 | Tracked and Signed | 3 - 7 working days
£6.85 | Special Delivery | Next day delivery, upon request
EUROPE
PLEASE NOTE: We are pausing shipping to the EU until further notice due to the new GPSR legislation
£12.00 | Royal Mail Tracked and Signed | 10 - 14 working days
£15.00 | Fed Ex | 10 - 14 working days
rest of the world
£12.00 | Tracked and Signed | 10 - 20 working days
£25.00 | FedEx Tracked and Signed | 3 - 7 working days
PLEASE NOTE
Shipping times are estimates following the dispatch date and are based on working/business working days
( i.e. not weekends and Bank Holidays) . If you require your order processed urgently please contact us at: info@thechalkhouse.com and we shall do our best to help.
Fulfilment of orders is dependent on stock availability at the time. If there is likely to be a delay we will inform you by email within 24 hours of your order being placed. We aim to dispatch all customer orders within 3 working days, with the exception of sale periods and other busy times where order dispatch may take longer.
All parcels will need to be ‘signed for’ on delivery so please ensure there will be someone present at the delivery address to receive the goods and provide a signature.
All non UK orders are exclusive of VAT, which is automatically deducted at checkout. Any import duties, sales taxes or other import costs incurred at the point of entry into the destination country are the responsibility of the customer.
• Please note we cannot deliver to PO Box addresses
Please ensure that you use the correct address for delivery – you may be charged for re-delivery of your order if you have provided an incorrect delivery address.
We will make every effort to deliver your order within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays or higher than anticipated demand. Chalk shall not be liable for any delay or failure by us to deliver your order within the estimated timescales.